REFUND, RETURN, AND CHARGEBACK POLICY
Company: Mexcotech Solutions LLC
Effective Date: 2026
Jurisdiction: United States of America
- ACCEPTANCE OF TERMS
By purchasing, activating, or using any product or service offered by Mexcotech Solutions LLC, the client expressly accepts this Refund, Return, and Chargeback Policy.
- DIGITAL SOFTWARE – FINAL SALE
The Mexcotech Salud platform (electronic clinical records and digital informed consents) constitutes an intangible digital product with immediate delivery.
Once access credentials are granted, the account is activated, or the platform is used, the product is considered completely delivered and consumed.
All software sales are final and non-refundable.
- NON-REVERSIBLE DIGITAL DELIVERY
The client acknowledges that the software allows immediate access to information, clinical tools, and downloadable documentation.
Due to the digital nature of the service, access cannot be returned or reversed once granted.
- CHARGEBACK POLICY
Initiating a bank dispute or payment reversal after having received access to the software may constitute an improper claim.
Mexcotech Solutions LLC may present evidence such as:
- Acceptance of terms of service
- Acceptance of chargebacks with mexcotech solutions llc
- Access logs
- IP Address
- Activation date
- User acceptance confirmation
- System usage logs
- PRICE STRUCTURE
- Mexcotech Salud Platform License: USD $365.00
- Electronic Tablet (hardware): USD $150.00
The tablet is a commercial third-party device and is not manufactured or branded by Mexcotech Solutions LLC.
- SUBSCRIPTIONS
Subscriptions may be canceled at any time; however, processed payments are non-refundable.
Access will continue until the end of the billed period.
- DEVICE RETURNS (TABLETS)
Returns are accepted within 7 calendar days after delivery, provided that:
- The device has not been used
- It maintains its original packaging
- It does not present physical or software damage
- It includes original accessories
- DEFECTIVE DEVICES
Factory defects must be reported within 7 days of reception.
The company may offer replacement, repair, or refund of the hardware only.
- PRODUCTS NOT ELIGIBLE FOR RETURN
- Activated software
- Digital licenses
- Used subscriptions
- Downloaded content
- Equipment damaged due to misuse
- APPLICATION PROCESS
The client must contact support, present proof of purchase, and explain the reason for the request.
- PROCESSING TIMES
Approved refunds will be processed within 7 to 14 business days.
- TAXES AND FEES
Taxes, shipping costs, and administrative fees are non-refundable.
- APPLICABLE LAW
This policy is governed by applicable federal and state laws of the United States.
- CONTACT
Mexcotech Solutions LLC
Email: support@mexcotech.com
ANTI-CHARGEBACK STATEMENT
By completing the payment, the client confirms their understanding that digital purchases are final and agrees not to initiate unjustified disputes after receiving access to the software.